- Stockton-on-Tees / --- / TS18 1QX
- Apprenticeship Type:
- Hospitality Supervisor Apprenticeship L3 - Food and Beverage
- Length of Apprenticeship:
- 12-15 months
- Close Date for Application:
- Hours per week:
- Training Provider:
- Lifetime Training
- Weekly Wage:
- £ 413.55
Job Details | Assistant Manager
KFC is a brilliant company, full of incredible people. We make great food, and we care about how we do it. We don’t do things by halves at KFC. We come from Kentucky, and were founded by Colonel Harland Sanders. A real place, and a real person. We always strive to be as open, honest and responsible as possible. Trust and respect are of paramount importance in everything we do; from the way we deal with our partners, to the way we treat our colleagues and our guests. Where we come from, there’s saying: “There are no strangers. Only friends we haven’t yet met”. So our doors are always open to everyone, and our table always has a spare seat at it. That’s why we make buckets to share. We are as warm and welcoming to colleagues and guest as the Colonel was when he opened his kitchen to weary travellers all those years ago, and embody the spirit of Southern hospitality – albeit a modern take on it.
Salary £21,800 - £23,000 (dependant on experience) Key job functions include: Customer • Create a customer focused environment which is appealing to KFC’s diverse customer • Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate. • Assist the RGM in rigorous completion of period restaurant evaluation Action Plans, completing actions in a timely manner. • Regularly review customer experience reports. Develop and communicate a period action plan, utilizing relevant company tools to ensure the restaurant is consistently achieving the company standard. • Support and assist the RGM in follow up on any issues arising from EHO audits; following plan to ensure action is taken in a timely manner. • Ensure that litter patrols are carried out as required on each shift • Ensure that restaurant cleaning plan/rota is adhered to Sales • Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets. • Understand your local competition and assist your RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business. • Support and assist your RGM in Building Know How of surrounding KFC restaurants, sharing best practice across area and region. • Develop a strong sales culture in your store, setting team members and team leaders clear sales targets for every shift. • Manage team member incentives and drive regular recognition in store. • Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales. Profit • Support and assist your RGM in maximizing the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to AOP targets. • Support and assist your RGM in the development of a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Accurately forecast sales and labour to reflect trends and promotions. • Actively utilize system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies. • Assist the RGM in completing weekly labour schedules to ensure all shifts properly staffed/managed and ensures that labour costs are in-line with budget • Complete all shift/daily paperwork and assist the RGM in the completion of the weekly and monthly paperwork • Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported • Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained • Ensure that all cash handling and in-store banking procedures are adhered to at all times General • Deputise for RGM when required, completing relevant tasks e.g. • Accurately complete management schedules one month in advance and submit to Area Coach. • Ensure that any problems that you cannot deal with are referred to the RGM or AC, if RGM unavailable A career with KFC offers much more than just fantastic earning potential. We reward hard work and achievement with amazing incentives and benefits, including; • Competitive salary • 25% staff discount • Quarterly, performance-related bonus • Comprehensive training • Excellent career advancement opportunities • Life assurance • Pension contribution scheme • Income protection scheme • Enhanced maternity pay • Childcare vouchers • 28 days holiday (inclusive of bank holidays) • Increased holiday entitlement (dependent on years of service) • Employee discount booklet • Pick n Mix Benefits to convert them into your very own benefits plans that unique to you options including gym membership, health screening and travel insurance
We are looking for someone who is personable, organised and motivated to complete their Hospitality Apprenticeship.
Ongoing training and development encouraged by the employer which will give the applicant the opportunity to move on to a full position
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If you have any queries about this role please contact our friendly recruitment team:
0203 900 3091 | email@example.com
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Call: 0203 900 3091