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Ashfield / Nottinghamshire / NG17 6AF
Apprenticeship Type:
Level 3
Start Date:
Length of Apprenticeship:
24 Months
Close Date for Application:
Hours per week:
Training Provider:
Weekly Wage:
£ 156

Job Details | Apprentice Customer Service Expert

We are currently recruiting Apprentice Customer Service Experts to join our growing team. During your apprenticeship, you will undertake a Mercedes-Benz and recognised Apprenticeship in Customer Service which will provide the opportunity to develop first-class customer service skills in the Motor industry. This includes being provided with premium level training at our ‘state–of–the-art’ Apprentice Academy for one of the world’s most prestigious automotive companies.


The Mercedes-Benz Apprentice Academy has been in place since 1995 and since then over 1,500 of our apprentices have graduated from the scheme. Recruitment of apprentices is increasing by 30 per cent year-on-year. As a further sign of investment in the programme the Mercedes-Benz National Apprentice Academy recently moved to a £3 million state-of-the-art facility at our UK Headquarters in Milton Keynes. This is where apprentices will gain the skills and knowledge they need to develop their chosen field. As an apprentice, you'll earn whilst you learn and work with experienced coaches and mentors within our vibrant operational workshops.


Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

The role of a Customer Service Expert:

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviours in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement


  • First-class customer service skills
  • Organisational skills
  • Listening & communication skills
  • ICT skills
  • Complaint resolution skills
  • Problem solving abilities
  • Ability to work independently and as part of a team
  • An interest in motor vehicles


  • Customer Support Executive
  • Front of House – Brand Representative
  • Customer Service Expert leading to After Sales, Service Advisor or Parts Operations Specialist


GCSE grades (or equivalent) A*-C in:

  • Mathematics
  • English Language


If you have any queries about this role please contact our friendly recruitment team:
01245 505226 |


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Need help or advice?
Call: 01245 505226